5/22/2023 0 Comments Service wechat official accountThe WeChat Official Account inbox is free and supports up to 100 agents with customizable profiles. There are two ways you can message your customers on the channel: Through the WeChat Official Account inbox or a business messaging platform connected to the WeChat account via Messaging API. Types of WeChat Business Messaging Inboxes Now that you know which type of account is for you, we’ll help you choose a messaging inbox that fits your business needs. Lastly, businesses can create a WeChat Official Account overseas and it will be visible to mainland China users. What businesses can do with a WeChat Service Account However, WeChat is unlikely to lose its crown because its features power the interactions of everyday life. In 2012, WeChat had 50 million monthly active users that number has skyrocketed to 1.31 billion in 2022.Īround 79% of China's population uses WeChat and it hasn’t had any competitors until recently. Over the past few years, the app has seen tremendous growth in the number of global users. WeChat is the most popular chat app in China. Next, we’ll introduce you to WeChat’s popularity around the globe. Last but not least, the Me tab is where users have access to personal items like their settings, stickers and profile. The Discover tab holds a selection of entertainment and activity options like games or Mini Programs. Interestingly, the Contacts tab has rather advanced organizational features including folders and tags. Chats and Contacts are what you would expect, containing your conversations and friends on WeChat. This article originally appeared in Tencent Technology and was translated by Pandaily.WeChat has four main tabs. Apple’s Official Account enables Apple to have firsthand contact with Chinese consumers, to respond quickly to users’ needs and is in line with the habits of Chinese mobile Internet users. The channel follows an increase in the number of Apple stores and a localized iCloud. Localization EffortsĪpple’s Official Account is undoubtedly a big step forward, confirming Apple’s ongoing localization efforts in the China market. ![]() Users don’t need to wait before contacting service staff. More importantly, compared to Apple’s customer service phone, the Apple Official Account is more efficient. Even if they can’t solve problems directly, they will provide guidance. Users can look up nearby retail stores, book maintenance time, read warranty information and ask questions online.Īpple customer service staff respond fast and answer questions patiently. Pre-market and after-sales service is the most important function. The purchase process is roughly the same as in the Apple Store App. Users can look up information on the platform, such as the latest New Year activity, and also can purchase Apple products. The account offers three functions: hot topics, product purchases and online services. It has a typical Apple style, with a logo in Apple’s official white-and-black color scheme. Tencent Technology said the Apple WeChat official account belongs to Apple Electronics Trading (Beijing). SEE ALSO: Allen Zhang: WeChat Prepared to Explore the Offline World ![]() Users who search for “Apple” on WeChat may be directed to the new Apple Official Account, which offers information, purchasing services and other functions since January 18.įor Apple users, in addition to the customer service line and official website, the Apple WeChat official account offers an efficient Internet information channel.
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